Privacy Policy

1. Introduction

Welcome to CertiCore ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in other ways.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account or register for our services
• Purchase courses or subscriptions
• Contact us for support or inquiries
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Apply for employment opportunities

This information may include:

• Name and contact information (email, phone, address)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Professional information (job title, company, certifications)
• Educational background and learning preferences
• Communication preferences and marketing consents

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Learning progress and performance data
• Log files and technical information
• Location data (general geographic location based on IP address)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: Providing, maintaining, and improving our educational services
• Account Management: Creating and managing your account, processing payments
• Personalization: Customizing your learning experience and recommendations
• Communication: Sending important updates, support responses, and marketing materials
• Analytics: Understanding usage patterns to improve our platform
• Security: Protecting against fraud, abuse, and security threats
• Legal Compliance: Meeting legal obligations and enforcing our terms

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Payment processors (Stripe, PayPal)
• Cloud hosting providers (AWS, Google Cloud)
• Email service providers (SendGrid, Mailchimp)
• Analytics providers (Google Analytics)
• Customer support tools (Zendesk, Intercom)

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations or requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular security awareness training for our team
• Incident Response: Procedures for detecting and responding to security incidents

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

6.1 Types of Cookies

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how you use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect site functionality.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When information is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or platform notification
• Provide a summary of key changes when appropriate

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: