Help Center

To create your CertiCore account, click the "Get Started" button on our homepage. Fill in your email, create a secure password, and verify your email address. Once verified, you'll have full access to our platform and can start browsing courses immediately.

CertiCore works on any modern web browser (Chrome, Firefox, Safari, Edge). For the best experience, we recommend a stable internet connection of at least 5 Mbps for video streaming. Our platform is fully responsive and works on desktop, tablet, and mobile devices.

After purchasing a course, log into your account and navigate to "My Courses" in your dashboard. All your enrolled courses will be listed there with progress tracking. You can access course materials, videos, and resources anytime.

Yes! Most course materials including PDFs, study guides, and practice questions can be downloaded for offline study. Video content requires an internet connection, but you can download transcripts and supplementary materials.

You can take practice exams unlimited times! We encourage multiple attempts to reinforce learning. Each attempt may have different questions from our extensive question bank to provide varied practice experience.

Absolutely! Our practice exams are designed to closely mirror the actual certification exams in format, difficulty, and timing. They include the same question types and cover all exam objectives to give you the most realistic preparation experience.

We offer a 30-day money-back guarantee on all courses. If you're not satisfied with your purchase, contact our support team within 30 days for a full refund. No questions asked!

Yes! We offer special pricing for teams of 5 or more students. Contact our sales team for custom pricing and enterprise solutions. We also provide volume discounts for educational institutions and corporate training programs.